Question 1

Why do I keep getting payment reminders when I already paid?

Accepted Answer

Typically, this happens for parents who pay by check and leave it at the school. Because of the nature of our operation, sometimes it takes several days to get those payments collected, applied to customer accounts, and deposited. We do our best to expedite that process as best we can and have added an online e-check option that you can use if interested.

Question 2

How can I make a payment?

Accepted Answer

Upon registration, we will set up an online account for you to manage all payments. You will receive an e-mail from us inviting you to view your account along with some login information. You can make payments with a credit card or an e-check payment by providing your bank account information.

We offer auto-billing capabilities. If you'd like to switch to that option, it can be done in your account.

Question 3

What happens if I am late making a payment?

Accepted Answer

Weekly Preschool Class Policy:  A $5 fee will be applied to any accounts not paid by the 15th of the month.

Weekend League Policy:  Payment in full for the cost of a league season is due prior to participation.

Question 4

Can I set up auto-payments?

Accepted Answer

Yes, you can make this adjustment within your online account. If you need any help with this, please reach out to us at  happyfeettampabay@gmail.com.

Question 5

What is your cancellation policy?

Accepted Answer

Weekly Preschool Classes
Because we staff & schedule our sessions based on participation levels, we require a 30-day email notice to withdraw. Emails can be submitted to happyfeettampabay@gmail.com.

*In the event a refund is required, we will apply whichever funds weren't refunded to your account that can be used towards any future participation.

Weekend League Program
If you register and pay but notify us before the first game, you will be refunded the registration fee minus 10% (administrative cost).

If your child attends one game and decides they don't like it, they will not be refunded unless there is a medical or family emergency.

Question 6

What forms of payment do you accept?

Accepted Answer

Credit Cards
Visa, Master Card, American Express

Checks
Online e-check payments

FAQ

Frequently Asked Questions